At the heart of the Info: how technology will impact the jobs of tomorrow

Technology is increasingly present in our lives but also and above all in our work. According to the speakers of the special edition of the program “At the heart of the info”, this trend will increase.

Technology is changing our daily lives and the way we work. What will the lives and professions of tomorrow be made of? And how to prepare for it? These are the questions that were addressed this Thursday in the special edition of the program “At the heart of the info”, organized in partnership with Accenture as part of the twentieth anniversary of the company.

Journalist Prem Sewpaul moderated the discussions at the J&J Auditorium in Phoenix with a panel of experts. They were Shalini Jugessur-Sumputh, chief technology officer of Accenture Technology; Charles Cartier, chief operating officer of Accenture; Denis Gourdin, academic and operational director of Vatel Mauritius and member of the Outsourcing and Telecommunications Association of Mauritius (Otam); Benito Elisa, Founder and Chief Executive Officer (CEO) of Wakanda 4.0; and Dr. Drishty Ramdenee, Director of Emerging Sectors and Services at the Economic Development Board (EDB).

Shalini Jugessur-Sumputh recalls that 15 years ago, we had no smartphone, no video streaming, or driving assistance in our cars. “We anticipated at Accenture that technology would be in every area, and it is. In commerce, for example, you can shop online on your smartphone. Artificial intelligence can now recommend films to us according to our tastes on video-on-demand (VOD) platforms,” says the chief technology officer of Accenture Technology.

Charles Cartier claims that in recent years, 90,000 jobs have been automated at Accenture, but at the same time the workforce has increased. “As our global CEO says, people aren’t made for simple tasks, but for bringing creativity and added value,” says Accenture’s Chief Operating Officer. It gives an image of our daily future. “In the morning, a person will have their breakfast prepared by a robot. He will then go into training with his colleagues around the world in a metaverse. If her child is sick, an artificial intelligence will make the diagnosis at home. And if he still has to consult a specialist, the person will accompany him in a self-driving car. During all this time, the cleaning at home will be done by a robot. To develop all these technologies, you need people,” he says.

Dr. Drishty Ramdenee believes that Maurice has always been able to turn change into opportunity. “Mauritius was one of the first countries to adopt an action plan for the technology sector. An example of an opportunity is the improvement of productivity in different sectors. Among the professions of the future, there is, for example, a technological need in agro-industry. There is also talk of industry 4.0 where people skilled in programming and big data will be needed. Multi-skills profiles will be sought. By the end of July 2022, he continues, 1,000 people will be trained in technological professions by the EDB. Dr. Ramdenee maintains that measures are put in place by the authorities to avoid the phenomenon of brain drain. He adds that trades and opportunities in Mauritius today are of high quality in certain sectors.

Otam is trying to prepare the country for the technological activities that will happen in the future, says Denis Gourdin. “You need a skilled workforce to accommodate these new activities. Guidance at the secondary school level is important, but look lower. In the USA, for example, children start coding from the age of five. Young people are not as digital as we think, they are above all comfortable with social networks”, launches the academic and operational director of Vatel Mauritius.

For Benito Elisa, it is very likely that we will no longer use tickets in the future. “The Bank of Mauritius, for example, is launching a cryptocurrency. The transition will be gradual towards a 100% digital currency. There will be fewer tellers in the banks,” he warns. The CEO of Wakanda 4.0, however, believes that innovative entrepreneurship is not sufficiently facilitated in Mauritius.

You can review the entire “At the heart of the news” program on the Facebook page and on the Télé Plus YouTube channel, and listen to it again as a podcast on the Radio Plus website.


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